Live Chat: Best App Features To Skyrocket Traffic And Sales

Managing customer service and sales inquiries can be overwhelming. You are constantly trying to keep up with customer enquiries, and staying on top of them is hard. You don’t have the time or resources to manage a live chat system.

Live chat is one of the best ways to engage with your customers. It’s also an excellent tool for increasing sales and improving customer relationships. However, when you start with live chat, finding the right company or app that will give you all the features you need at a price that works for your budget can be challenging.

The best live chat app is a fully dedicated service through experienced live chat agents, live chat software, and management. Ensure that your customers receive the best online customer service possible and that your business can get higher sales conversions with highly integrated live chat systems.

Table of contents

• Live chat: best app features to use
• Proactive live chat
• Increased sales conversions
• Fully managed live chat services
• The best live chat app for your business

Live chat: best app features to use

There is no doubt that tools such as live chat box and software have become must-haves for every business. They enable companies to reach out to customers and solve their problems quickly without them having to wait on hold or send an email. Live chat also allows you to track the performance of your customer service team, which can help you improve in the future.

The top live chats have many features that allow you to set up a conversation with your visitors easily:

• receive notifications when someone wants to speak with you
• automatically detect keywords and answer questions automatically
• create custom rules based on customer behaviour patterns

One of the most important factors to consider when choosing a live chat app is whether it’s right for your website. Some apps will work better with certain types of websites than others.

Proactive live chat

The best way to connect with your customers and give them a great experience is to use live chat in a proactive way. It lets you reach out to your customers and interact with them before they know what they need, which has a big effect on how they feel about your business. Keeping customers is important for a business’s success, and this app helps you keep good, long-term relationships with them.

Increased sales conversions

💡KEY TAKEAWAY: A proactive live chat system will help you increase sales, get your customers more involved, and lower your customer service costs.

Live chat will allow you to engage with your website visitors in real-time and proactively. It provides a way to answer questions quickly and resolve issues before they become problems. It also allows you to offer a more personalised service by learning what types of products or services they are interested in using the data gathered from past purchases.

Fully managed live chat services

Businesses that offer fully managed live chat have supervisors who keep a close eye on their live chat agents to make sure they are doing a good job. They will refer back to you for any questions they need answered and add them to their knowledge base. This way, if anyone else has the same question in the future, they can find the answer immediately without waiting for an email response from you first. 

You want something more than just another call centre background. A live chat service with a background in digital marketing knows how to use customer feedback to directly help your business. You’re getting more than just professional customer service. You’re investing in your business for more customer conversions. 

💡KEY TAKEAWAY: a fully managed live chat service that provides a combination of professional customer service and expertise in digital marketing to help businesses improve customer conversions and satisfaction.

The best live chat app for your business

An ideal live chat app for your business is one where you can convert more sales and drive better customer engagement, where you can:

• Offer proactive live chat to increase conversion rates on your website.
• Sync your website with a dedicated support team that will answer all questions in real time.
• Get fully managed services, and our experts will keep an eye on and maintain your live chat feature around the clock, as well as answer questions from customers.

The live chat app you need offers everything you need to improve customer engagement and boost sales. If you’re looking for a better way to talk with your customers, then consider what kind of live chat experience your business needs.

💡KEY TAKEAWAY: The best live chat app for a business should offer proactive live chat, syncing with a dedicated support team, and fully managed services to ensure the live chat feature is always functioning and answered in real time.

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We help you gain insights into live chat, best app features, and more to improve your website’s traffic and sale conversions. 

As one of Australia’s most well-known live chat service providers, Greechat is committed to providing businesses with quality chat support.